Major Incident Planning and Support (MIP+S) Level 2

80 videos, 4 hours and 32 minutes

Course Content

Effective communications

Video 75 of 80
3 min 1 sec
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Effective Communication in Incident Management

Understanding Effective Communication

Effective communication in incident management encompasses face-to-face interactions and communication via radios and other devices:

  • Face-to-Face Communication: Assessing information received on-site as a commander.
  • Use of Communication Devices: Ensuring clarity and accuracy in radio communications.

Assessing Information Effectively

Key considerations for assessing information:

  • Relevance: Is the information pertinent to the current situation and decision-making?
  • Accuracy: Verify the source and reliability of the information.
  • Timeliness: Ensure information is current and not outdated, especially compared to centralised news sources.
  • Reliability: Trustworthiness of the source and any assumptions made.
  • Credibility: Consistency of information and resolving conflicts with other received data.

It is crucial to verify and cross-check information before making critical decisions during an incident.