Ambulance control
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Ambulance Control: Emergency Call Handling Process
Introduction to Ambulance Control
We're speaking with Ade Gibson from Ambulance Control to understand the crucial role it plays in emergency response.
Overview of Ambulance Control
Ambulance Control is a facility staffed by trained personnel responsible for receiving **emergency calls**, triaging them based on severity, and dispatching ambulances accordingly.
Handling Emergency Calls
When a member of the public dials 999, the call is first routed through BT to the nearest ambulance service. Calls can come from landlines or mobile phones, which trigger location identification. **Immediate priorities** include assessing the patient's breathing and obtaining the address.
Locating the Caller
If a caller is unsure of their location, they can provide landmarks, street names, or use tools like **What3Words** to aid identification. Control room staff utilise maps and caller descriptions to pinpoint locations accurately.
Information Gathering
Once the location is confirmed, control staff gather **patient information**, focusing on the nature of the emergency. If the patient cannot speak, efforts are made to glean details from those nearby.
Providing First Aid Instructions
Control room personnel provide **advice and instructions** to callers, including guidance on CPR or managing bleeding until ambulance arrival.
Accessing Defibrillators
For incidents requiring a defibrillator, control verifies nearby CPD sites, providing **location details and access codes** to callers for immediate use.
Dispatching Ambulances
After triaging and coding the call, prioritised incidents are dispatched to the nearest ambulance crew for response. Control rooms manage resources efficiently based on the severity of each case.
Managing Evolving Situations
If a situation escalates or changes after the initial call, callers are encouraged to update control. **Continuous communication** ensures appropriate response adjustments.
Handling Multiple Casualties
In scenarios involving multiple casualties, control rooms handle multiple calls, extracting vital information for rapid **triage and resource allocation**.
Efficient processes in ambulance control are critical for effective emergency response.
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