Major Incident Planning and Support (MIP+S) Level 2

80 videos, 4 hours and 32 minutes

Course Content

Professional considerations

Video 26 of 80
2 min 30 sec
English
English
Want to watch this video? Sign up for the course or enter your email below to watch one free video.

Unlock This Video Now for FREE

This video is normally available to paying customers.
You may unlock this video for FREE. Enter your email address for instant access AND to receive ongoing updates and special discounts related to this topic.

Recording Triage Encounters and Documentation Guidelines

Importance of Recording Telephone Triage

When conducting triage over the phone, it's crucial to understand the implications of recording conversations:

  • Benefit of Recording: Recorded conversations serve as valuable support in case your notes or decisions are questioned.
  • Documentation Equivalence: Notes from telephone triage should mirror those from face-to-face encounters, documenting comprehensive and relevant information.

Safeguarding and Ethical Considerations

It's essential to handle sensitive information and ethical concerns appropriately:

  • Child Protection: Any indication of child endangerment must be documented and reported through your organisation's incident reporting system, potentially involving the police during out-of-hours periods.
  • Vulnerable Adults: Incidents involving vulnerable adults should be reported to local safeguarding boards to ensure their protection.
  • Ethical Practices with Palliative Patients: For patients in palliative care, gather comprehensive information including do-not-attempt-CPR plans, ReSPECT paperwork, and advanced care plans. Discuss these details with the family to inform decision-making processes.

By adhering to these guidelines, you ensure thorough documentation and ethical practice in telephone triage scenarios.